Contact Support

Before contacting support, please make sure you have checked the following resources regarding your question:

  1. Quick Help Reference (Inside the WBmerge program)

  2. How to Videos located at

  3. Reference Documents located at

  4. How to tips can be found on our blog at

​Please send support requests to and include the below information in your email message.

1. Your First and Last Name


2. FastSpring Order Number (located on subject line of your receipt from FastSpring.)

3. A description of the problem you are experiencing.  Please attach a screen shot of the problem if you are able to do so.

Support is only available to customers with an active Premium edition subscription license.  Your FastSpring order number will be used to verify you are eligible for support.  You can find your FastSpring order number in the subject line of your receipt from FastSpring.

Thank You...